Recently, CCPT's Communication Center Team visited Starbucks and benchmarked how they give superior service and consistently make excellent products. The group reviewed sections of the book,
The Starbucks Experience, by Joseph A. Michelli.
They discussed the parallels of providing emergency medical dispatch and communications to Carilion Clinic's helicopters/ambulances and Starbucks. Some of the parallels were: customer service, communication, standardized training, focus on the product or service, and teamwork.
CCPT's Communication Center will field approximately 50,000 calls for transport this year. The communication center is responsible for emergency communications for Carilion Clinic Life-Guard (emergency medical helicopters Life-Guard 10 and 11) and 35+ ambulances over 9 locations in the region.
Recently, CCPT's Communication Center Team visited Starbucks and benchmarked how they give superior service and consistently make excellent products. The group reviewed sections of the book, The Starbucks Experience, by Joseph A. Michelli.
They discussed the parallels of providing emergency medical dispatch and communications to Carilion Clinic's helicopters/ambulances and Starbucks. Some of the parallels were: customer service, communication, standardized training, focus on the product or service, and teamwork.
CCPT's Communication Center will field approximately 50,000 calls for transport this year. The communication center is responsible for emergency communications for Carilion Clinic Life-Guard (emergency medical helicopters Life-Guard 10 and 11) and 35+ ambulances over 9 locations in the region.
